Shipping & Delivery
Please give us a few more days than usual in the production process to complete your order because it takes a little longer to perfect a one-of-a-kind item just for you. We’re working hard to deliver your order as soon as possible, to estimate when you can expect your order, please refer to the time frame below.
Delivery Time= Production Time + Shipping Time
Production Time : 2-5 business days
Shipping Time ( after production completed): 7-14 business days
Please note that during the holidays our production time may vary.
Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.
Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.
The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.